Exchange & Return Portal

Start a return or exchange claim.

Welcome to the Liberty & Victory Co Exchange & Return Portal. This is the fastest place to submit a claim, understand the policy, and see any exchange costs before you send anything back.

Made-to-order clarity

All of our products are made to order. This portal is intended for claims involving misprints, defects, damage, incorrect items, and eligible one-time size exchanges.

Defect, damage, misprint, wrong item

Submit within 10 calendar days of delivery with clear photos. If verified, we will replace the item at no additional cost or refund if replacement is not practical.

One-time size exchange

Available within 10 calendar days of delivery when items are unworn, unwashed, and in original condition. Customer covers return shipping.

Reprint and handling fee

$8 tees and standard apparel$12 hoodies and sweatshirts

Step 1

Fill out the portal details, then open the photo email. Your email app will open with the claim details already included.

Step 2

Attach clear photos: full item, close-up of the issue, packing slip or label if available, and wrong item/size/color photo if applicable.

Step 3

Send the email. We review the request, confirm eligibility, and provide the next step for return shipping, replacement, refund, or exchange.

Easy Read

Return & Exchange Policy

We want you to shop with confidence. Because our items are made to order, returns and exchanges are limited as described below.

Liberty & Victory Co is operated by Liberty and Victory Co LLC, a Florida limited liability company.

If we made a mistake

Submit your claim through this portal within 10 calendar days of delivery. Please include your order number and clear photos so we can review the issue quickly. If the issue is verified, we will provide a replacement at no additional cost or issue a refund if a replacement is not practical.

If you ordered the wrong size

You may request a one-time size exchange within 10 calendar days of delivery, subject to seasonal or holiday cut-off dates. Items must be unworn, unwashed, and in original condition. A return of the original item is required before a replacement is produced.

What is not eligible

Change of mind returns or exchanges.
Color swaps not related to a verified defect or fulfillment error.
Items worn, washed, altered, or damaged after delivery.
Orders shipped to an address entered incorrectly by the customer unless corrected before production begins.

Seasonal, holiday, closeout, and specialty rules

For seasonal or holiday items, the exchange period ends on the earlier of 10 calendar days after delivery or the applicable cut-off date below. After the cut-off date, those items are final sale except for verified defect, damage, or incorrect item.

Halloween: October 15
Thanksgiving: November 10
Christmas: December 10
New Year's: December 20
Easter: 14 days before Easter Sunday
Memorial Day / Summer: May 15
Fourth of July / Summer: June 15

Items marked Closeout or Final Sale are not eligible for return or exchange except for verified defect, damage, or incorrect item. Specialty collections may follow seasonal rules unless the product page states otherwise.

Legal version

This Return & Exchange Policy applies to all purchases made through Liberty & Victory Co, which is operated by Liberty and Victory Co LLC, a Florida limited liability company. By placing an order through our website or related sales channels, you agree to this Policy.

All claims must be initiated through the Exchange & Return Portal within ten (10) calendar days of carrier-confirmed delivery. For defect, damage, misprint, or incorrect item claims, photographic evidence may be required. We may also require return of the product for inspection.

For verified production or fulfillment errors, we will cover replacement shipping. If a return is required for a verified issue, we will provide or reimburse reasonable return shipping. For approved size exchanges, the customer is responsible for return shipping and any applicable reprint and handling fee. Original outbound shipping charges, if any, are non-refundable unless required by law.

Production timelines, shipping windows, and delivery estimates are estimates only and are not guaranteed. We are not liable for delays caused by carriers, weather, customs, peak shipping periods, or other circumstances beyond our reasonable control.

To the fullest extent permitted by law, our liability under this Policy is limited to the purchase price of the affected product or the specific remedy expressly provided in this Policy. This Policy is governed by the laws of the State of Florida.

Send a claim

Send your claim

Have your order number, delivery date, claim details, and photos ready before opening the claim email.

Name

Order number

Delivery date

Claims and size-exchange requests must be submitted within 10 calendar days of delivery.

Request type

For size exchange only

Size exchanges require return shipping by the customer plus the listed reprint and handling fee.

Photo evidence may be required

Shopify's contact form does not accept photo attachments. Use the button below to open an email with your claim details already filled in, then attach your photos before sending.

Your note

I understand the 10-day claim window, the made-to-order return limits, and that approved size exchanges require customer-paid return shipping plus the applicable reprint and handling fee. I confirm the information submitted is accurate and understand that claims involving defect, damage, misprint, or incorrect item cannot be approved until required photos are emailed to support.

This opens your email app with the claim details filled in. Attach your photos before sending.

Use this only if your request does not need photos or if you already emailed them.